• Frequently Asked Questions
• 100% Account Guarantee
• Paid Character Transfer
• Transfer & Subscription
• Character Name Change

Support Information

Customer Reviews

For Your Safety & Assurance

Freqently Asked Questions (FAQ):

Company Information

• What is BuyMMOAccounts.com?
  BuyMMOAccounts.com is a company retailing virtual goods, primarily World of Warcraft accounts. BuyMMOAccounts.com is not a broker, this not an auction site, all of the accounts listed on the web site we have ownership of. When making a purchase you can be assured you are making payment to a legitimate company and not from a private seller. We have been retailing highly secured accounts to customers for over a year, our level of expertise in the account market is unparalleled. BuyMMOAccounts.com is located in Alberta, Canada. We have no affiliation with any other companies or World of Warcraft account retailers, we have NO overseas offices, our company is based out of Canada, we do not use overseas employment whatsoever.
• How can I contact BuyMMOAccounts.com?
  We offer email, live chat and phone support. Please use whichever method of contact that you feel most comfortable with. Please be aware that phone support is only available during hours of operation. We can be reached via phone between 8:00 A.M to 8:00 P.M Pacific Standard Time our toll free phone number is 866-519-1188. Additional forms of contact are email and live chat, to connect to a live chat representative click on the live chat link in the top right hand corner of the site or the bottom left corner, please be aware that live chat is only available from 8:00 A.M to 8:00 P.M Pacific Standard Time. Any eMail's can be directed to support@buymmoaccounts.com
• How do I know this is legitimate?
  We have been in business for over a year specializing in the retailing World of Warcraft accounts, unlike many other account retailing sites we are more then just a website we are a registered and licensed company. Our full registered company names is "BuyMMOAccounts.com Incorporated" to verify our business license and registration contact a registries office such as the following: http://www.monarchregistries.com/, monarch registries is an online Alberta, Canada registry company for corporate business registration. For a small fee Monarch Registries can pull up our business registration along with the full names of the directors of the company. We are the only World of Warcraft account retailing site that is an actual registered and licensed business.
• Is BuyMMOAccounts.com Affiliated with any other account retailing sites or companies?
  No, BuyMMOAccounts.com Incorporated is a stand-alone company, we have no affiliation or connection with any other account retailing sites or companies.
• Where is BuyMMOAccounts.com Incorporated located?
  Our offices are located in Calgary, Alberta, Canada.
• Are there any testimonials available from past customers?
  Yes, to view our testimonials page click the following link: http://www.buymmoaccounts.com/wowaccounts/testimonials/, please be aware we did not start collecting testimonials until August 13th, 2007 and only have testimonials available from that date.

Buying World of Warcraft Accounts FAQ

• How do I register to buy an account?
  New customers are required to register on our web site to complete an order and payment. To register on our web site click here.
• How do I get my account once I have made payment?
  Before we can deliver your new World of Warcraft account, you must first have your order approved. New customers are approved by phone and approval is performed by our sales support division done 8:00 AM to 8:00 PM, Monday through Friday, and 10:00 AM to 5PM Saturday and Sunday Pacific Standard Time,  if your purchase was outside of normal processing hours, approval of your order will be performed during the next scheduled approval time.. Existing customers are approved without a phone call. Once approval is complete the account information for your World of Warcraft account is instantly delivered via Email. Already approved customers will receive their account information immediately after purchase via Email. 
• How long will it take to receive my account information?
  After you have had your order approved your account information will be delivered immediately via Email. Account information is delivered within 30 minutes of payment during hours of operation. Hours of operation are 8:00 AM to 8:00PM, Pacific Standard Time.
• How do I receive the account information for my new World of Warcraft account?
  Account information is delivered to the registered email address provided during customer registration on our web site.
• How long does it take to get new orders approved?
  If you are a current customer, and your account with us has been in good standing for more than 30 days, your order will be approved instantly. If this is your first time ordering from us, we will manually verify your order by telephone before it will be delivered to you. The current average time for an order to be verified is less than 20 minutes for first time customers, 10 minutes for existing customers. The maximum that any order has waited in our queue over the last 30 days is 2½ hours.
• What are your hours of operation?
  Our hours of operation are 8AM to 8PM, Monday through Friday, and 10:00 AM to 5PM Saturday and Sunday, Pacific Standard time. 
• Can I reserve a character to purchase at a later date?
  No. We are unable to do character reservations as our system does not support it. Since we add new inventory daily, if the character you are interested in does get sold you will likely see something similar come back up for sale.
• Do your World of Warcraft accounts come with any kind of guarantee?
  Yes, all of our accounts are covered by our World of Warcraft Security Guarantee, to read about our guarantee follow this link: http://www.buymmoaccounts.com/wowaccounts/security/
• My Paypal payment failed during checkout and now the character is no longer listed on the web site, how come?
  Accounts are removed from the website for 10 minutes to allow for checkout, this is in place to prevent us from receiving double payments for the same account. If checkout fails the character is placed back on the website, if checkout is completed the character is permanently removed from our inventory list. You must wait the 10 minute allotted time period before the account will be placed back into our inventory and available for purchasing again.
• Can I trade my account for one of your accounts?
  We currently do not offer any kind of World of Warcraft account trading to our customers, we will have a system in place for account trading in the near future, however at this time we will not trade World of Warcraft accounts under any circumstance. 
• I am looking for a specific character but do not see any currently available. Can you email me when something does become available?
  Yes. At the top of every category there is an email alert function. Simply enter in your email address and subscribe to the alert to be immediately emailed and notified of any newly listed characters to that specific category.
• My order was refused. Why?
  Due to the high rate of fraud we have to be careful who we have as customers. If for any reason your order looks like it may be from a stolen or otherwise compromised Paypal account we will error on the side of our safety and refund your order. You can help us by providing us with more information on your purchase by including your shipping address with your order. We are not going to ship anything to you but it is a positive item towards approving your orders.
• My Credit Card limit exceeds the dollar amount of the account I wish to purchase, I would like to make payment with two separate credit cards, can you split the payment into two separate amounts?
  Yes, to have a payment split into two separate amounts please contact us via phone or live chat. A customer service representative will assist you in splitting the payment into two separate amounts.
• I am looking for a character on a specific server, how do I search for accounts by server?
  As all of our characters are transferable we do not find it necessary to have our accounts listed by server as you can move your new characters to the server of your choosing. Please read about using World of Warcraft's Paid Character Transfer Service on this page: http://www.buymmoaccounts.com/wowaccounts/wow-paid-character-transfer/
• Is it safe to use my credit card to pay for the subscription and the paid character transfer service for my new account?
  We believe this action to be safe, 98% of our customers use thier own credit cards to subscribe and pay for the Paid Character Transfer Service. We have not had a single report of an account being disabled, therefore the statistics show this action to be safe. If you still feel uneasy about paying for your new account with your own credit card you can read about how to anonymously pay for your subscription and Paid Character Transfer fee's here: http://www.buymmoaccounts.com/wowaccounts/gamecard-timecode/
• Can I get an armory link for one of the characters you have for sale?
  Yes, please contact a live support representative via live chat, a customer support representative can provide you the armory link for the requested character. Please note that there is a limit of three armory requests per customer during a 24 hour time period. This has been put in place as an armory link displays the characters name, we value the security of the characters names on our website therefore we will not provide more then three armory links within a 24 hour time period.
• What payment methods do you accept?
  We currently accept payments processed by Paypal, these would include paying with a Paypal account via bank, credit card, or Echeck or if you do not have a Paypal account you can pay directly with a credit card. To pay directly with a credit card without having a Paypal account click the "Don't have a paypal account?" link on the Paypal checkout page. You will be directed to a credit card payments page, Paypal will process the charge on your card however you will not need a Paypal account to pay.
• Can I move the character I am buying to my own account?
  No, you must meet the restrictions of the Paid Character Transfer service to move a character. To conduct an account to account transfer the last names on the accounts must match. Your last name on your account will not match the last name of the account we are delivering to you.
• Does moving my new characters to a new account after purchase add any additional security or prevent an account reclaim?
  Many people under the false assumption that using the Paid Character Transfer service to move a character from the original account to a new account with a new secret answer and username will add additional security or prevent an account reclaim. This is FALSE, we used to deliver all of our accounts this way, we have conducted close to 500 character transfers to new accounts and have proven that this action will not add any additional security and will not prevent an account reclaim. Moving a character to a new account will simply cost you additional money and possibly raise flags with Blizzard Entertainment. We do not recommend moving characters to new accounts and our account security guarantee will be voided if you do so.
• My order has been approved over an hour ago, I still haven't received the email containing my account information.
  Please check your "Spam" folders in your email account, if your account information is not in the spam folder or your inbox please immediately contact us via email, live chat or phone and we will re-send your account information. Please note that free mail providers such as Yahoo, Gmail and Hotmail do have slow downs from time to time. We have no control over the speed in which your mail server will deliver mail to you, however we will do everything possible to get you playing your account in the least amount of time if you are unable to receive mail.
• I purchased an account and would now like to sell it back or trade it in.
  Unfortunately this is not a possibility. All of the accounts listed on our website were originally owned, only two parties have the security information for the accounts listed on our site, us and the original owner. As we have delivered the secured details for the account you purchased you are now a third party with all of the security information for that account. We cannot take your account back and re-list it on our website as it will affect the integrity of our inventory, your understanding is appreciated.
  

Selling World of Warcraft Accounts FAQ

• How do I receive a quote for my account?
  Quotes are delivered instantly via our selling account page, to receive a quote and sell your World of Warcraft account follow this link: http://www.buymmoaccounts.com/sellwowaccount/
• How can I trust that I will receive payment for my account after submitting my account information?
  We believe we have provided enough information to prove the legitimacy of our company, however  if you need even more re-assurance then you may have a lawyer draft up a legally binding agreement for BuyMMOAccounts.com to purchase your account for the quoted amount, your lawyer can fax us this agreement, we will sign it and fax it back to your lawyer. 
  Fax: 1-847-232-9506
• It says my account is ineligible for purchase why?
  There is a questionnaire above the character information fields that needs to be filled out and answered, this questionnaire will determine if your account is eligible for purchase. Make sure you have filled out this questionnaire as if you do not fill it out your account will automatically be deemed ineligible for purchase. 
• The selling form did not have enough places for me to fill out all of my alternative characters and it did not give me enough slots to describe all of the gear that my account has.
  Our selling form is a custom form designed specifically by us to fit our needs and collect the information that we value and would like to collect to determine a quote for your account. Everything that we value in an account is taken into consideration in our form.
• When I add additional alternate characters to the selling form my quote does not change, it remains the same or only increases slightly, how come?
  We do not offer extra for alternate characters, you quote may increase slightly with the addition of alternate characters however the value will not be very much. Our customers will not pay extra for an account will multiple characters on it, therefore we cannot pay extra for an account with multiple characters on it.
• The quote I received seems low compared to the prices of accounts that you have for sale.
  You do not need to worry about the pricing we have listed for our accounts or how much we sell our accounts for, all you need to worry about is what you can sell your account for. Explore all the avenues you can to sell your account, then choose the venue that will offer you the most security and the highest price.
• Is it possible to do the transaction while on the phone with you? I do not feel comfortable giving the info when not in contact with the company.
  No, due to the volume of submissions we receive and the length of time it takes to conduct this transaction over the phone this cannot be completed. You are more then welcome to contact us via phone to ask any questions you may have or address you concerns however we cannot complete the transaction over the phone with you.
• I would like a custom appraisal for my account, I do not like the quote I received.
  Unfortunately we do not offer any kind of custom quoting, our quoting system is providing you an accurate quote for your World of Warcraft account. We apologize if you are unhappy with your quoted amount perhaps you can find another venue that can offer you more.
• How are payments sent?
  Payments are sent via Paypal, you need a Paypal account. Please do not contact us regarding any Paypal questions or technical issues, any Paypal questions need to be directed to Paypal. Visit the following link to go to Paypal's web site: http://www.paypal.com
• I submitted an account for sale, and for some reason I get the feeling I gave the wrong email address for Paypal. Is there any way to check if I gave the correct one or not?
  Yes, a customer support representative can retrieve this information for you, please contact a customer rep over live chat or phone.
• The account I would like to sell does not have my name on it, it has my friends name or a fake made up name.
  We require identification to be sent in prior to payment to verify ownership of your account, we require that the name on your identification match the full name on the account. Unfortunately if your friends name is on the account or a fake name or alias is on the account we will be unable to make payment for your account and will need to cancel your account submission.
• I no longer wish to sell my account, how do I get the email updated back to my own and cancel my submission?
  To have the email on the account updated back to your own and return full ownership of your account back to yourself, please follow these steps:

  1. Please go to the account management page of your World of Warcraft account.

  2. Then update the email to one of your own

  3. After this is done please email support@buymmoaccounts.com notifying us that you have completed steps 1 and 2.

  4. The confirmation email from blizzard will be forwarded to you within 12 hours.

• How long will it take for my account to sell or for me to receive payment?
  Payments are completed within 24 hours of receiving your identification scan / submission.

• Where can I e-mail my ID for processing?
  Identification can be emailed to ID@buymmoaccounts.com, payments are sent within 24 hours of receiving valid identification for your account. Valid forms to send identification are .gif, .jpg, .bmp and .tif, please defer from zipping your identification simply attach to the email as an attachment without zipping the file.